Grounded QA for enterprise contact centers
A verified-unit QA design that returns an operator-approved answer or abstains instead of generating unsupported policy text.
Applied NLP / AI Researcher · Seoul, Korea
I work across retrieval, evaluation, model adaptation, and serving. Earlier research on how brains and language models represent meaning informs how I approach grounding, faithful measurement, and abstention.
Selected evidence
Each item states what is public, what can be run, and what remains private.
A verified-unit QA design that returns an operator-approved answer or abstains instead of generating unsupported policy text.
Two public Korean retrieval encoders with model cards and documented AutoRAG evaluation.
An on-device rPPG research prototype spanning model training, Core ML export, and a SwiftUI application.